EEAT for SaaS: Show Experience and Expertise on Lean Teams

Trust Signals That Matter

Experience, Expertise, Authoritativeness, and Trust (EEAT) boost both rankings and conversions when implemented pragmatically. In the age of AI content, "Human Trust" is the only moat left.

The "Fake It Till You Make It" Era is Over

Google's Quality Raters Guidelines explicitly state that for "Your Money or Your Life" (YMYL) topics—which includes B2B SaaS—the creator must have expertise.

The Challenge for Lean Teams: You don't have a Chief Content Officer or a PhD on staff. The Solution: Leverage your Founders and Engineers.

1. The "Engineer as Expert" Strategy

Don't hire a freelancer to write "How our Database works". Have your Lead Engineer write the outline, then have an editor polish it.

• Why: Engineers use specific jargon and detail that generalist writers miss. Google's "N-gram" analysis picks up on this depth.
• Implementation:
  • Author Bio: "Written by Jane Doe, Senior Backend Engineer at Company. Contributor to PostgreSQL."
  • Link to their Github or StackOverflow profile.

2. The "Trust Page" Concept

Every SaaS needs a "Trust Center" or "About" page that serves as an Entity Home. What to include:

1. Physical Address: Prove you exist in the real world.
2. Founding Story: "Why we built this" (Mission).
3. Uptime Status: Link to status.yourdomain.com.
4. Security Badges: SOC2, GDPR, ISO. Even if you are small, list your encryption standards.

3. Schema Markup for EEAT

You must explicitly tell Google who you are.

<script type="application/ld+json">
{
  "@context": "https://schema.org",
  "@type": "Organization",
  "name": "Tekibo",
  "url": "https://tekibo.com",
  "logo": "https://tekibo.com/logo.png",
  "sameAs": [
    "https://twitter.com/tekibo",
    "https://linkedin.com/company/tekibo",
    "https://crunchbase.com/organization/tekibo"
  ],
  "founder": {
    "@type": "Person",
    "name": "Niloa",
    "jobTitle": "CEO"
  }
}
</script>

4. Digital PR: Borrowing Authority

If you are a new domain (DR 0), you need to borrow trust.

• Podcast Tour: Get your founder on 5 industry podcasts. The show notes will link to you. Google associates your brand with the podcast's authority.
• Guest Contributions: Write technical articles for Dev.to, Hashnode, or Smashing Magazine.

5. Case Studies as "Evidence"

Claims without evidence are fluff.

• Weak: "We help you ship faster."
• Strong: "How Acme Corp reduced build times by 40% using Tekibo."

Structure of a High-EEAT Case Study:

1. The Challenge: Specific metrics (e.g., "Builds took 20 mins").
2. The Solution: Technical implementation details.
3. The Result: Verified data (screenshots of the dashboard).
4. The Quote: Verified customer LinkedIn profile.

6. Transparency in AI Usage

If you use AI to write content, admit it, but qualify it.

• Disclaimer: "This article was drafted with AI assistance but reviewed and verified by Human Name, an expert in Topic."
• This builds trust rather than destroying it.

Checklist: The "Trust Audit"

1. Authors: Do all blog posts have a real person attached?
2. Links: Do you link to 3rd party sources (gov, edu, major news) to support claims?
3. Freshness: Is the "Last Updated" date visible?
4. Contact: Is there a phone number or physical address in the footer?
5. Policies: Are Privacy Policy and Terms of Service easy to find?

FAQ: EEAT for Small Teams

Q: Can I use a pen name? A: It is risky. Google prefers verifiable identities. If you must, ensure the "Persona" has a consistent digital footprint.

Q: Do social shares count as EEAT? A: Indirectly. If real experts share your content, it signals authority.

Q: How long does it take to build EEAT? A: It is a slow game. Expect 3-6 months of consistent signaling before you see a "Trust Bump" in rankings.

CTA: Operationalize EEAT

Ship trust-building elements across your site. Start a project and add author, proof, and update modules in minutes.