Privacy Policy
This Privacy Policy explains how KiboFlow ("KiboFlow", "we", "us", "our") collects, uses, shares, and safeguards information when you use our website, applications, and related services (collectively, the "Service").
By using the Service, you agree to this Privacy Policy. If you do not agree, do not use the Service.
1. Information We Collect
1.1 Account and profile information
When you create an account or sign in, we collect information needed to authenticate you and provide the Service, such as your email address and basic profile details (for example, a display name).
1.2 Content and inputs you provide
To run the optimization workflow, you may provide content such as URLs, text (e.g., descriptions), and other project inputs. We process this information to generate results, recommendations, and outputs (including generated content such as LLMs.txt).
1.3 Subscription and billing information
If you purchase a subscription, payments are processed through our payment partners (for example, Razorpay). We receive transaction and subscription metadata such as plan type, billing status, subscription identifiers, and timestamps. We do not store full payment card numbers on our servers.
1.4 Usage, device, and technical information
We may collect technical information about how you access and use the Service, including approximate device information, browser type, pages/screens viewed, and interaction data. We may also collect server logs to help maintain security, diagnose issues, and prevent abuse.
1.5 Cookies and local storage
We may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, improve performance, and support essential functionality. You can control cookies through your browser settings; however, disabling certain cookies may affect the Service.
2. How We Use Information
- Provide, operate, and maintain the Service, including authentication and account management.
- Process your inputs to generate optimization results and related outputs.
- Enable subscriptions, manage billing status, and enforce plan limits.
- Communicate with you about service updates, security, and support requests.
- Monitor and improve performance, reliability, and user experience.
- Detect, prevent, and respond to fraud, abuse, security incidents, and technical issues.
- Comply with applicable laws and enforce our terms and policies.
3. How We Share Information
We may share information in the following circumstances:
- Service providers: With vendors who help us run the Service (for example, hosting, authentication, databases, and payment processing).
- Legal and safety: If required to comply with law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of KiboFlow, our users, or others.
- Business transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, subject to appropriate safeguards.
- With your direction: When you choose to share information or ask us to integrate with third-party services.
4. Data Retention
We retain information for as long as necessary to provide the Service and for legitimate business purposes, such as maintaining security, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods can vary based on the type of information and how it is used.
5. Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to access, correct, delete, or export your information, and to object to or restrict certain processing.
You can also typically manage some information directly in the Service (for example, by updating account details or deleting projects where available).
7. Children's Privacy
The Service is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can take appropriate action.
8. International Data Transfers
Your information may be processed and stored in countries other than where you live. When we transfer information internationally, we take steps designed to ensure appropriate safeguards are in place.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the "Last updated" date above when changes are made. Your continued use of the Service after an update means you accept the updated policy.
10. Contact
If you have questions about this Privacy Policy or how we handle information, contact KiboFlow support through the contact channels provided in the Service.